MECRS — Internal Operations
Effective Date: March 2025 • Version 1.0
These SOPs govern all MECRS household staff assigned to client programs. Review and sign-off required before first day of service.
The arrival protocol covers the 48-hour window before and the first 72 hours after a client checks in. Execution of this protocol sets the tone for the entire program.
48 Hours Before Client Arrival
Conduct a full walk-through of the unit. Check all appliances, lighting, HVAC, water pressure, and internet connection. Document any pre-existing damage with photos submitted to the coordinator.
Full clean of all rooms, bathrooms, kitchen, and common areas. Fresh linens on all beds. Clean towels, bath mats, and toiletries stocked.
Purchase initial groceries from the operating budget based on any dietary preferences provided during client intake. Default to a standard stock: breakfast staples, coffee, protein, fresh produce, and cleaning supplies.
Place the MECRS welcome packet on the dining table. Packet includes: staff schedule, emergency contacts, building rules, operating budget summary, and coordinator phone number.
Day of Arrival
At least one staff member must be present when the client arrives. Introduce yourself by first name only. Offer a brief unit tour: kitchen, bedroom, bathroom, building exits, and Wi-Fi details.
Within 2 hours of client arrival, call or message the coordinator to confirm successful check-in. Note any client concerns or requests.
Leave the printed staff schedule visible in the kitchen. Confirm off-duty hours verbally. Do not linger. Allow the client to settle.
First 72 Hours
Brief morning check-in (max 5 minutes) to confirm meal preferences for the day and any household requests. Do not initiate conversation beyond operational topics.
Note the client's routine, meal preferences, and schedule. Adapt accordingly. Report any concerns to the coordinator within 24 hours.
Meal preparation is a core staff duty. The following standards apply at all times.
Default Meal Schedule
Light preparation: eggs, toast, coffee, fruit. Prepared fresh within the window unless the client specifies a different time. Check-in the evening before to confirm timing.
Standard meal: rice or pasta base, protein, vegetable side. May be skipped at client request. Leftover stock should always be available.
Full meal preparation. Confirm menu with client by 3:00 PM. Plan shopping accordingly. Do not cook meals outside these windows without client request.
Food Service Standards
Each program includes a $500 monthly household operating budget. This budget is not a personal allowance. Every dollar must be traceable.
Budget Allocation Guide
Receipt & Reporting Rules
Follow this tree in sequence. Do not skip levels. Document all incidents in writing within 24 hours.
Fire, medical emergency, physical assault, or immediate danger.
Client illness, plumbing failure, power outage, security concern, or serious property damage.
→ Call MECRS Coordinator directly within 15 minutes. Await instructions before taking action beyond immediate safety measures.
Any verbal harassment, boundary violation, unwanted physical contact, or behavior that makes you uncomfortable.
→ Remove yourself from the situation immediately. Message the coordinator. Do not return to duty until the coordinator has responded and cleared you. You will not be penalized for removing yourself.
Appliance failure, supply shortage, client special request outside SOP, or scheduling conflict.
→ Message the coordinator within 2 hours. For non-urgent supply issues, include in your next daily report.
Daily activity summary, budget updates, meal schedule changes, or general program notes.
→ Submit daily report to coordinator by 8:00 PM each evening via the designated channel.
Emergency Contact List